1. Introduction

Welcome to V‑Clair Group (“we”, “us”, “our”), a provider of high-quality, affordable cabinetry and ventless workspace solutions across Canada and the U.S. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit or use vclair‑group.com and related services.

2. Types of Data We Collect

• Information you provide: Name, email, phone number, address, project/measurements, installer status—all collected via quote forms, contact forms, login/registration, and package orders.
• Automatically-collected data: IP address, browser type, operating system, pages visited, timestamps, and analytics (e.g., site navigation, time spent). This may involve cookies and tracking tools.

3. How We Use Your Information

• Provide quotes, services, support, and respond to inquiries.
• Facilitate booking appointments, design packages, orders, and login accounts.
• Personalize content, improve site performance, and adapt offerings.
• Send opt‑in marketing communications such as newsletters, promotions, or loyalty program updates.
• Detect and prevent fraud or misuse.

4. Cookies & Tracking

• Essential cookies — for form submission, login, and session management.
• Analytics cookies — to understand visitor behavior and performance.
• Functional/preference cookies — such as language (English/French) or currency settings.

You can manage or disable cookies via your browser, but this may impact site features.

5. Sharing & Disclosure

• We do not sell or rent personal data.
• We may share with third-party service providers (hosting, analytics, support platforms) bound by confidentiality.
• Legal authorities when required by law.
• Successors or acquirers in case of mergers or sales.
• With your explicit consent.

6. International Data Transfers

Your data may be processed or stored in Canada, the U.S., or other jurisdictions where our third-party service providers operate. We ensure data adequacy through contractual safeguards aligned with applicable laws like PIPEDA or relevant U.S. standards.

7. Data Security & Retention

We implement technical and organizational controls to protect personal data. We retain your information only as long as necessary for service fulfillment, legal compliance, or as long as required to maintain business records.

8. Your Rights

• Accessing, correcting, or deleting your personal data.
• Restricting or objecting to processing.
• Data portability.
• Withdrawing consent or unsubscribing from marketing.

To exercise any rights, contact us at the details below.

9. Children’s Privacy

Our services and site are not directed at individuals under 16. We do not knowingly collect data from minors without proper consent. If you believe your child has provided us with information, please contact us to request deletion.

10. Changes to This Policy

We may update this policy over time. The "Effective Date" will reflect the latest version. Continued use of our site implies your acceptance of changes.

11. Contact Us